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I ran into something similar when we did our window replacement last spring. The local place gave us a great quote and the team was really careful during the install—felt like they actually cared about my 1920s woodwork. But when I needed a small repair a few months later, they’d already closed up shop. The big chain quoted higher, but my neighbor’s had theirs for years and always gets someone out fast if there’s an issue. I guess it comes down to whether you value that personal touch or long-term support more... neither option’s perfect.
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