Unexpected Issues and Lessons Learned During Window Replacement in Tampa Bay

@dobbyskier Thank you so much! That’s very helpful. I’ll definitely check my HOA’s rules and probably get their approval sorted out before we place the window order. You might have saved me a huge headache down the road. 🙂

We ran into an installation mishap that I haven’t seen mentioned yet. During our window install, one of the brand-new windows actually broke before it could even be secured in place. 😖 In our case, it was a large upstairs window, and as the crew was maneuvering it into the opening, the corner of the glass hit the edge of the frame or wall and the entire pane cracked and spiderwebbed. It was a cringe-inducing moment watching our brand-new (and not cheap) window shatter during install.
The installers immediately boarded up that opening to secure the house, but we had to wait for a replacement window to be manufactured and delivered. That process took another two and a half weeks. So for more than half a month we had a piece of plywood nailed over our second-floor window hole. Not only was it an eyesore, but it also meant no natural light in that room for that period and a bit of extra worry every time it stormed (though, to their credit, the temporary board held up fine through rain).

The installation company did take responsibility and ordered a new unit at no cost to us, but it was still an inconvenience and delayed finishing the project. The lesson we took away: accidents can happen, even with pros. Make sure your contract addresses how such situations are handled (in our case, we didn’t pay for the replacement glass or anything, thankfully). And if you have a multi-story home or very large windows, be aware those panels are heavy and tricky to install – there’s always a small risk one could crack under pressure or if handled a bit awkwardly.

Reading all this great advice, I realize one of my own regrets hasn't been mentioned yet: the type of window functionality we chose. We replaced all our windows last year and opted for basic single-hung windows (where only the bottom sash moves up and the panes don’t tilt out). We went that route mainly to save some money, as single-hungs were cheaper than the fancy double-hung ones. Now, though, I really regret not spending the extra for windows that tilt in for easy cleaning.
Our house is two stories, and cleaning the exterior of the second-floor windows is a pain. I either have to hire a window cleaner or do a precarious ladder routine outside to scrub them. If we had gotten double-hung windows, we could just tilt them inward and clean the outer glass from inside the house. At the time of purchase, I figured it wasn’t a big deal, but in practice it sure would be nice to safely clean the upstairs windows without climbing a ladder.

Also, a minor aesthetic note: we decided to go with no grids (those decorative muntins inside the glass) for a modern look. In hindsight, I sometimes wonder if the front of the house looks too plain without any grids. That part is more of a personal preference thing, but it’s something to consider when choosing your window style – think about your home’s character. In our case the clean look is fine, but a couple of gridded windows might have added some charm.

Anyway, the main lesson from my experience: don’t skimp on functional features that you might miss later. The tilt-in cleaning feature, especially for a multi-story home, is worth it. At the very least, be aware of what you might be giving up to save a few bucks, and make sure you’re okay with it in the long run.

Wow, I’m so glad I started this thread – the responses are incredibly informative. Thank you all for sharing your experiences!
@psychology_mario and @tim_joker, reading about the wood rot and even termite damage you guys uncovered makes me realize how lucky I was that my issues were only minor. I can’t imagine the surprise of finding termites mid-project. Note to self (and everyone): it’s probably worth having a pest inspection if you live in an older wood-frame house and are doing major window work, just in case.

@tea316, your timeline story gives me flashbacks (and mild anxiety, haha). I thought 10 weeks was bad, but 4-5 months is next level. The cracked window on delivery and the hurricane delay – yikes. I scheduled my install in June and I see now that was rolling the dice. Next time I’ll aim for winter. Your post really drives home that we should all pad our expectations on timing.

@dobbyskier and @sky_paws, the HOA tips are pure gold. I have a couple of friends in Carrollwood and Wesley Chapel who are thinking of window replacements, and I’m already telling them, “check with your HOA first!” The last thing anyone needs is to violate a rule and have to redo windows. And the permit re-inspection story...wow. It’s frustrating but reassuring at the same time, if that makes sense. Better a picky inspector now than a window blowing out in a storm later.

Also, @phill68 and @nlopez32, thanks for bringing up points I hadn’t even considered. A broken window during install – that’s the stuff of nightmares, but I’m glad to hear the company made it right. It reminds me that I should double-check my contract about what happens if something like that occurs. And the regret about not getting tilt-in sashes for cleaning – I feel that one. We went with single-hungs too, and my wife already commented on how our upstairs windows are going to get cleaned. Climbing a ladder outside in July heat is no fun; I kinda wish we had paid extra for the easy-clean feature now.

Seriously, every post here has taught me something new. It’s a bit daunting to see how many different pitfalls can happen, but I’d rather know and be prepared. Keep the insights coming – I’m taking notes (and I’m sure many other readers are too)!

I’ll add our experience with trying to save money by using a big corporate installer – it didn’t go so well. My husband and I went with a national home improvement chain for our window replacement, attracted by a decent price and the convenience of one-stop shopping. In hindsight, we regret that decision deeply.
What we found is that those big-box stores subcontract the work out to whoever is available, and the quality of workmanship can be hit or miss. In our case, the install crew they sent was clearly overbooked and in a rush. They did an okay job installing the windows, but they left a mess behind (chunks of caulk and broken glass were found in our flower beds later), and a couple of the windows weren’t sealed properly. We had one new window that started leaking at the top during the first heavy rain because the caulking wasn’t done thoroughly. We ended up having to call the store back multiple times to get someone out to fix it. It took weeks of chasing them to finally resolve the leak.

To make matters worse, the communication was frustrating. We never knew who exactly was in charge of our project – the sales guy at the store, the subcontracted installer, or some central customer service. Each time I called, it felt like starting from scratch explaining our issues.

After all that, I really wish we had gone with a dedicated local window company instead. From what I’ve seen and heard (and what’s been mentioned in this thread), companies that specialize in windows and doors (like Karoly Windows or ProTech Windoors here in Tampa Bay) tend to have their own trained installation teams and better customer service. We thought going with a big brand would be a safe bet, but it turned out to be more hassle than it was worth. Next time, I’m planning to get quotes from some well-reviewed local specialists, even if they come in a bit higher on price. I suspect the smoother experience and quality work will pay off in the end.

I want to chime in with a positive experience – we used Karoly Windows & Doors for our window replacement, and honestly, we avoided a lot of the headaches being discussed here. Our home is in Largo (Pinellas County), and we had 12 windows replaced last fall by Karoly’s team. They handled everything from start to finish with impressive professionalism.
First off, they took care of the permit and inspection without me having to get involved at all, and it passed inspection on the first try. The installers were Karoly’s own crew (not random subcontractors), and you could tell they knew exactly what they were doing. Before starting, they walked us through how they’d protect our home (they laid down floor coverings and hung plastic sheeting to contain dust in each room). They worked efficiently, and even with a brief rain delay one afternoon, they got the whole job done in two days.

What I really appreciated was the attention to detail. In one bedroom, when they removed the old window, they found a bit of wood starting to rot in the sill (nothing major, but it was there). They showed it to me, replaced the bad wood on the spot, and sealed everything up properly – and they didn’t nickel and dime us for it. It was apparently included in the original quote as part of their standard practice to address minor wood rot as needed. No surprise add-on charges.

After installation, they actually had a supervisor come do a walkthrough with us to make sure every window was sealed, opening/closing smoothly, and that we were satisfied. They even cleaned up so well that aside from the new windows, you wouldn’t have known any construction happened.

I know this sounds a bit like an advertisement, but I was just really impressed by the experience. We did pay a little more than some of the “budget” quotes, but it was absolutely worth it for the peace of mind and quality. So, for anyone considering who to hire, my two cents: a company like Karoly Windows (which has a strong local reputation) can make the whole process a lot smoother and help you avoid many of the issues others have mentioned.

I’ll second the value of using a good local specialist. We had our windows done by ProTech Windoors and had an excellent experience as well. Our house is in South Tampa (Belmar area) and we have an HOA and some other quirks (our home is in a designated wind zone near the bay). ProTech took all of that in stride.
From the get-go, they were very consultative – they helped us choose window models that met the strict hurricane impact requirements for our area. They actually handled submitting the product info to our HOA’s architectural committee as part of their service, which I was not expecting (but greatly appreciated after hearing some horror stories). The HOA approval came back without any issues because ProTech knew exactly what the board needed to see (style, color, etc.).

On installation, their team was top-notch. They showed up on time every day, were courteous, and worked cleanly. The project included 15 windows and two sliding glass doors, and it was finished in three days. They coordinated the inspections quickly too – the inspector even commented on how well everything was installed. No problems at all on that front.

One thing I found impressive: the lead installer did a quality check and found one window that was slightly sticking when locking (something I might not even have noticed until later). He spent extra time adjusting it and made sure it operated perfectly. They really seemed to care about getting every detail right.

In the end, we had zero unexpected costs or delays. The quote we got was the price we paid. It might have been a tad higher than some other estimates, but like @kevint70 said, it was worth it. Given all the potential issues discussed in this thread, I feel pretty lucky that our project went so smoothly. But I also credit that to choosing a reputable company like ProTech Windoors. They’ve been around the Tampa area for a long time, and it shows in their work. I’d happily recommend them to anyone looking to avoid the common window replacement pitfalls.

I just want to say this thread has been incredibly insightful (and a bit sobering!). Big thanks to everyone, especially @samjones592, @kevint70, and @politics906 for sharing experiences with different companies. My husband and I are just starting the process of getting quotes in Pinellas, and hearing about the positive outcomes with Karoly Windows and ProTech Windoors is really encouraging. We were feeling overwhelmed, but at least now we have a couple of proven options to look into.
I do have a slightly different question: has anyone here tried a DIY window replacement or considered doing part of it themselves? We’re pretty handy (I’ve done small home projects, and my husband and I installed our own backsplash and have done door replacements), and the cost of getting all our windows done professionally is significant. We were debating if we could save some money by installing a couple of windows ourselves (maybe in less critical areas like a garage or small bathroom) while leaving the big ones to the pros. But we’re also aware that windows aren’t like painting a room – messing up could lead to leaks or failed inspections. So I’m torn. Is DIY window installation a terrible idea for a Tampa Bay homeowner who isn’t a professional? Or has anyone managed to do one or two on their own successfully? Any insight on the difficulty level or pitfalls of DIY in this case would be appreciated.

@builder55 I can share my experience on the DIY question. I actually attempted to install a new window myself in a detached garage on my property about two years ago (figured that was a low-stakes place to try it). I consider myself pretty handy as well – I’ve remodeled a bathroom and built a deck – but I found window installation to be trickier than expected.
A few things I ran into:

Permitting and Code: Even for my garage window, I technically needed a permit. Pulling the homeowner permit wasn’t too hard, but I had to provide the county with the window’s Florida Product Approval code and indicate how I’d install it to meet hurricane requirements. They expect the same standards whether a homeowner or pro is doing it. I realized I needed the right size anchors, proper spacing, and to follow the manufacturer’s installation instructions to the letter. It’s doable, but there’s not much room for improvisation if you want it to pass inspection.

Tools & Effort: Removing the old window was a messy job (I had to cut through old screws and pry out the frame, which cracked the surrounding stucco a bit). Installing the new one was a two-person task because of the weight and aligning it correctly. We had levels, shims, and power tools, but it still took us a lot longer than it would take a pro. Ensuring it was square and sealed all around was nerve-wracking. I used a self-adhesive flashing tape and a good

@builder55 I can share my experience on the DIY question. I actually attempted to install a new window myself in a detached garage on my property about two years ago (figured that was a low-stakes place to try it). I consider myself pretty handy as well – I’ve remodeled a bathroom and built a deck – but I found window installation to be trickier than expected.
A few things I ran into:

Permitting and Code: Even for my garage window, I technically needed a permit. Pulling the homeowner permit wasn’t too hard, but I had to provide the county with the window’s Florida Product Approval code and indicate how I’d install it to meet hurricane requirements. They expect the same standards whether a homeowner or pro is doing it. I realized I needed the right size anchors, proper spacing, and to follow the manufacturer’s installation instructions to the letter. It’s doable, but there’s not much room for improvisation if you want it to pass inspection.

Tools & Effort: Removing the old window was a messy job (I had to cut through old screws and pry out the frame, which cracked the surrounding stucco a bit). Installing the new one was a two-person task because of the weight and aligning it correctly. We had levels, shims, and power tools, but it still took us a lot longer than it would take a pro. Ensuring it was square and sealed all around was nerve-wracking. I used a self-adhesive flashing tape and a good quality caulk to water-proof the perimeter.

Outcome: We did get that window in and it’s fine (no leaks, and we eventually passed inspection after the inspector checked I had the right screws and flashing). But it took a lot of time and frankly some YouTube tutorials to get it right. Also, I later learned that many window manufacturers will only guarantee their warranty if a licensed professional installs the window. So by doing it myself, I may have voided the manufacturer warranty on that unit.

After that “experiment,” I decided to hire professionals for the remaining windows on the house. Seeing how efficiently the crew did the others, I have to say it reinforced that while DIY is possible, it’s not easy. If you’re extremely detail-oriented, prepared to research code requirements, and the window is in a ground-floor or non-critical area, you might manage one or two yourself. But any mistake can lead to water intrusion or issues down the line, which can be very costly in our climate.

In short: I’d generally lean toward using professionals for windows, especially for your main house. The pros have the process down to a science. Perhaps focus your efforts on prep work (like removing window treatments, clearing space, maybe even removing interior trim if you’re comfortable) to save a bit of labor time, but let the experts handle the install itself. It will save you a lot of stress and ensure your investment is protected.