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Condensation between panes on a ReliaBilt window: warranty or installer?
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One of my ReliaBilt windows has condensation between the panes. Before I agree to pay for a repair or replacement, who would you contact first: Lowe's, Jeld-Wen/ReliaBilt, or the installer?
My understanding is that moisture between the panes usually means the insulated-glass seal has failed, while drafts or water around the frame may be more of an installation or flashing issue. Is that how these claims are usually handled?
I have the window series and size, installation date, photos, and information on who installed it. Has anyone had Lowe's coordinate a warranty claim, or did they send you directly to the manufacturer? I'm mainly trying to figure out whether the glass itself could still be covered before paying out of pocket.
1 reply
Moisture confined between the panes points first to a failed insulated-glass-unit seal, not usually to the frame, flashing, or installation. I’d start with whichever company is named in the written warranty, using the series, size, installation date, and photos you already have.
Also notify the installer if the warranty requires proof of proper installation or routes claims through the dealer. Ask Lowe’s whether they’re the selling party responsible for opening the claim, but don’t assume they’re the warranty provider. Before paying for a repair, get the manufacturer’s written position on whether they’ll supply replacement glass or the complete sash, and whether labor is included. A replacement IGU may be all that’s needed, rather than replacing the entire window.
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