@tea_steven Thanks. I asked and they said 2 is their standard, but they assured me if something crazy happened in year 3 due to their install, they wouldn’t abandon me (just no formal guarantee on paper beyond 2). I’m okay with that. I think I’ll proceed. Appreciate the advice!
We had a similar situation, only 2-year labor from our installer (small local guy). We’re at year 4 and everything’s fine. So I’m sure you’ll be alright @marketing983, especially if the company is well-regarded.
How long do warranty claims usually take? I know someone touched on this but just curious – like if a window seal fails and they need to replace the glass, are we talking weeks, months? I worry about having a hole in my house, but I guess they wouldn’t remove the old until the new is ready, right?
@mark_chef In my experience (and what I’ve heard from others), a typical warranty claim like a glass unit replacement takes a few weeks to a couple of months, max. Usually, you notice an issue, you report it, the manufacturer approves the claim and produces the replacement part (like a new insulated glass unit or sash). They ship it to either you or your installer. Then the installer comes to swap it out.
During that time, your original window stays in place, so you’re not exposed or anything. You might just live with a foggy window for a bit.
The only time it might be immediate is if it’s something like hardware – they could mail you a small part quickly. But glass and such, figure maybe 4-6 weeks on average. My case was about 4 weeks as I mentioned earlier.
If it’s something more urgent (like a leak), the installer might do a temporary fix while awaiting a permanent solution.
So, not lightning fast, but not terribly long either. And it’s usually just one or two windows affected, not the whole lot.
@leadership561 That sounds reasonable. I can handle a few weeks with a foggy pane if it comes to it. I was picturing worst-case scenarios of waiting months. Thanks!
One more thing I’ll add: Save your invoices! Some warranties ask for proof of purchase date. The contract or invoice from your installer is key. Also note the install date. Years from now, you might forget exactly when they were put in if you need service.
I keep a home improvement folder with all that.
Probably overkill but I even took photos of the windows right after install and of the stickers that had serial numbers. Just leaving no room for doubt if I ever need service. 😂
@josephfrost990 Not overkill at all. Photos of the label/serial numbers and keeping the invoice are smart. It expedites any claims.
I do the same for appliances and such. You’re basically creating your own little homeowner archive. It’s great.
Haha, I’m feeling seen – I too have a binder of manuals, warranties, invoices for everything in my house. My kids joke I’m a librarian. But hey, when the water heater failed under warranty, guess who had all the paperwork ready? This gal. 😎
For windows, definitely doing the same once ours are done.
Just circling back to the hurricane thing – we had our first big storm after getting new impact windows, and it was such a relief. No plywood, no shutters, just watching the storm from inside. Thankfully no damage here, but as @tea_steven said, I did inspect after. Everything was fine. It’s nice to know if a stress crack had appeared, the manufacturer would cover it. They actually told me that at install: “if you see any cracks after the first few big temperature changes or storms, let us know immediately.” I think that falls under those initial defect coverages.
So my advice: after your first summer storm season with new windows, do a once-over check on each. If anything looks off, get that claim in while it’s fresh/new. Chances are, nothing will be wrong, but good practice.